Customer Satisfaction Index
Satisfied customers are important to Fabege. The target is to achieve an index rating of 80in Fabege’s CSI survey.
Fabege conducted an online and broader customer survey in 2015, which had a high response rate and good results. In the 2015 survey, Fabege achieved an index rating of 77on a scale of 100. Customer satisfaction is at a consistently high level, which is reflected in the fact that 91 per cent of customers would recommend Fabege as a landlord.
Energy consumption will be reduced by a further 20 per cent by 2020, which corresponds to average energy consumption of 87 kWh/sqm and year. By 2020, total energy consumption will be 50 per cent lower than the national average for premises in 2014.
Total energy consumption was around 3 per cent lower in 2015, as the specific total energy decreased from 109to 106 kWh/sqm, which means that the target was not achieved. To some extent, the heating and electricity savings were offset by the continuous development of cooling in the property portfolio.
All new builds and major redevelopments are to be environmentally certified according to BREEAM-SE. 100 per cent of the existing property portfolio is to be environmentally certified by 2018.
In 2015, 7 new builds and major redevelopments were under way. All of these were undergoing a certification process according to BREEAM or Miljöbyggnad, which means that the target was met. Work to certify the existing portfolio was initiated during the year.
The aim is for Green Leases to account for at least50 per cent of total space under newly signed leases. As of 2016, the target is being raised to75 per cent of total newly signed lettable space.
During 2015, Green Leases accounted for 74 per cent of total space under newly signed leases, as a result of the year’s major new lettings.
Sustainability inspections of suppliers
100 per cent of Fabege’s strategic business partnersmust be inspected with regard to sustainability by 2020. These partners are estimated to account for 85 per cent of the total purchasing volume.
In total, sustainability inspections of suppliers between 2012and 2015 corresponded to 81 per cent of the total purchasing volume at the end of 2015.
The performance rating of personnel is measured regularly and the aim is for the rating among Fabege’s employees to be at least 15 per cent higher than the sector average.
All Fabege’s employees participated in the 2015 employee satisfaction survey. The results show a performance rating of 3.8. The average for the sector was 3.5. This corresponds to a 9 per cent higher result than the sector average.
Sickness absence remains low
Fabege aims to maintain a low level of sickness absence, aided by regular medical check-ups and continued health and fitness programmes.
Total sickness absence during 2015 was 2.7 per cent.
Code of Conduct
All employees are to be informed on a regular basis of Fabege’s Code of Conduct and ethical guidelines, as well as of bribery legislation. This is implemented via conferences, workshops, courses or e-learning programmes, depending on the purpose. All agreements with Fabege’s strategic business partners and contractual partners must include Fabege’s Code of Conduct as an appendix.
Board focus on bribery legislation and customer focus on business ethics. Furthermore, all new agreements signed with Fabege’s business partners and contractual partners in 2015 included Fabege’s Code of Conduct.