Customer Satisfaction Index
Satisfied customers are important to Fabege. The target is to achieve an index rating of 80 in Fabege’s CSI survey.
Fabege conducted a customer survey in 2016, which had a high response rate and good results. In the 2016 survey, Fabege achieved an index rating of 78 on a scale of 100. The rating in 2015 was 77. Customer satisfaction is at a consistently high level, which is reflected in the fact that 91 per cent of customers would recommend Fabege as a landlord.
Energy consumption will be reduced by a further 20 per cent by 2020, which corresponds to average energy consumption of 94 kWh/sqm and year (87). The increase is attributable to the divestment of the energy-efficient buildings Uarda 5 and Uarda 7. By 2020, total energy consumption shall be around 50 per cent lower than the national average for premises in 2014.
Total energy consumption was around 4.5 per cent lower in 2016 overall. This means that the target for 2020 will be even more of a challenge to achieve.
All new builds and major redevelopments are to be environmentally certified according to BREEAM-SE. 100 per cent of the existing property portfolio is to be environmentally certified by 2018.
In 2016, one of the seven major new production projects was certified with the expected result. In 2016, six Breeam In-Use certifications were completed and a further six were initiated. The process has begun to take shape and a number of lessons and important insights were learned during the year. An evaluation of the process will be carried out in the first quarter 2017.
The aim is for Green Leases to account for at least 75 per cent of total newly signed lettable space.
In 2016, Green Leases accounted for 83 per cent of total space under newly signed leases, as a result of the year’s major new lettings.
Sustainability inspections of suppliers
100 per cent of Fabege’s strategic business partners must be inspected with regard to sustainability by 2020. These partners are estimated to account for roughly 80 per cent of the total purchasing volume.
In 2016 we inspected a total of 75 per cent of our strategic business partners from a sustainability perspective.
The performance rating of employees and managers is measured regularly and the aim is for Fabege to have a rating of 4.0.
99 per cent of Fabege’s employees participated in the employee satisfaction survey in 2016. The results show a performance rating of 3.8. The average for the sector was 3.5. All managers also completed a survey which gave a performance rating of 4.0.
Sickness absence remains low
Fabege aims to maintain a low level of sickness absence, aided by regular medical check-ups and continued health and fitness programmes.
Total sickness absence during 2016 was 2.9 per cent.